(1) The Company respects and protects the legitimate rights and interests of its stakeholders. It maintains open and effective communication channels with customers, employees, suppliers, and others, and discloses information in accordance with the requirements of the competent authorities, providing timely company information.
(2) The Company has established communication and grievance channels and handles matters promptly in good faith. In addition to ensuring that related work is duly carried out, it keeps communication channels unobstructed; the management team regularly feeds back relevant information for use in future improvement and planning. Should you have any questions or suggestions, you are welcome to contact us, and we will reply as soon as possible.
| Stakeholder | Key Topics of Interest | Communication & channels Response | 2025 Stakeholder & Communication Outcomes |
|---|---|---|---|
| Employees | • Legal and regulatory compliance • Labor-management relations • Compensation and benefits • Occupational safety and health • Non-discrimination • No forced labor • Diversity and equal opportunity |
Contact: Management Department, Ms. Peggy Hsu Tel: 03-2128833 Email: peggy.hsu@pttech.com.tw • Ad-hoc communication meetings between supervisors and staff • Free health checks for employees • Intranet • Internal announcements |
14 internal announcements were issued to employees in 2025. |
| Customers | • Product quality & reliability • Customer service • Lead time & capacity • Confidentiality of information • Customer-complaint handling • Product & service labelling • Compliance with product-liability regulations |
Contact: Sales Department, Ms. Carol Tseng Tel: 03-2128833 Email: carol.tseng@pttech.com.tw • Customer satisfaction surveys • Cooperation with customer product, environmental, and responsibility requirements and audits, jointly engaging in prevention and continuous improvement • Ad-hoc meetings, phone calls, and emails |
• NDAs have been signed with all customers. • Monthly sales visits to communicate on product and service quality matters. • Annual customer satisfaction surveys. |
| Suppliers | • Supplier environmental assessment • Environmental, safety, and health management • Supplier evaluation for legal and regulatory compliance • Supplier labor assessment • Anti-corruption • Compliance with social regulations • Supplier social-impact assessment |
Contact: Management Department, Ms. Chen Tel: 03-2128833 Email: boboin@pttech.com.tw • Signing of confidentiality agreements • Annual audits of suppliers and contractors • Signing of environmental commitment letters |
Confidentiality agreements signed with suppliers; signing rate for key suppliers reached 100%. |
| Shareholders & Investors |
• Market image • Economic performance • Investment • Competitive advantages in the industry • Future growth potential • Compliance with social regulations |
Contact: Finance Department, Ms. Liu Tel: 03-2128833 Email: mingi@pttech.com.tw • Annual general meeting of shareholders • Regular investor conferences • Real-time disclosure of material information on the TWSE Market Observation Post System • Email and phone contact information on the corporate website, providing an open communication channel between investors and the Company |
29 material information disclosures in Chinese and 29 in English; one investor conference held (one domestic). |